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| +4.8 Stars on Trustpilot ⭐ | Scandinavian retailer 🇩🇰 |
| +4.8 Stars on Trustpilot ⭐ |

Customer & Privacy Policy

Data Controller

We are the data controller for the processing of personal data that we handle about our customers and business partners. You can find our contact details below:

Rogerz ApS
Field's, Arne Jacobsens Allé 12, 1-314
2300 Copenhagen S, Denmark
CVR No.: 44612453

It is not a requirement for our company to have an external Data Protection Officer (DPO). However, if you have any questions regarding the processing of your personal data, you can contact us at kontakt@rogerz.dk.

Processing Activities

As the data controller under the GDPR, we carry out the following processing activities:

Website Visits

When you visit our website, we use cookies to ensure that the site functions properly.

Communication with Potential Customers

When you have questions about our website or want to learn more about our services, you can contact us via:

  • Contact form
  • Email
  • Telephone

Through this, we process your personal data so we can engage in a dialogue with you — for example, to answer questions about our services. We only process the information you provide in connection with our communication.

We typically process the following general information: name, email address, and phone number.

Our legal basis for processing this personal data is Article 6(1)(f) of the GDPR.

We delete our communication with you once it is clear whether you wish to make use of our services or not.
In special cases, we may store your personal data for a longer period if necessary.

Customers

We need to communicate with our customers to ensure that services are delivered correctly. In doing so, we may process information such as name, address, services, special agreements, payment details, and similar data.

The legal basis for processing this data is Article 6(1)(b) of the GDPR.

Once the service has been delivered and any outstanding matters are resolved, we will delete the personal data shortly thereafter.

Newsletter

We offer a newsletter that you can voluntarily subscribe to — and you may unsubscribe at any time.

The purpose of the newsletter is to send subscribers emails containing updates from the company, such as new content on our website or information about our products and services.

We will only send you emails if you have given your explicit consent. You must first provide your email address, after which we will send you a confirmation email to verify your subscription. This ensures that you have actively consented to receiving our newsletter.

Our legal basis for processing your personal data (your email address) for this purpose is Article 6(1)(a) of the GDPR.

We will process your personal data as long as you remain subscribed to the newsletter. If you unsubscribe, we will stop sending emails to you. If we have not sent you a newsletter for one year, your consent will expire due to inactivity.

When you unsubscribe, we retain your previous consent for 2 years from the date it was last used, in accordance with the Danish Consumer Ombudsman’s guidelines on spam, section 11.3.

Accounting

We are required by the Danish Bookkeeping Act to store all accounting records. This means that we keep invoices and similar documents for accounting purposes, which may include general personal data such as name, address, and service descriptions.

The legal basis for processing personal data for accounting purposes is Article 6(1)(c) of the GDPR.

We store this data for at least 5 years after the end of the financial year in which the record was created.

Job Applications

We gladly accept job applications in order to assess whether they match an employment need within our company.

If you send us a job application, the legal basis for processing your personal data is Article 6(1)(f) of the GDPR.

If you send an unsolicited application, HR will immediately assess whether your application is relevant and will delete your data if no match is found.

If you apply for an advertised position, we will delete your application if you are not hired — and shortly after the right candidate has been found.

If you proceed in the recruitment process and/or are hired, we will provide separate information on how we process your personal data in this context.

Data Processors

We work with partners and suppliers, some of whom act as data processors.

External suppliers may, for example, provide systems for organizing our work, services, consultancy, IT hosting, or marketing.

It is our responsibility to ensure that your personal data is processed securely. Therefore, we impose strict requirements on our partners, who must guarantee that your personal data is protected.

We enter into data processing agreements with all companies (data processors) that handle personal data on our behalf to enhance the security of your data.

Disclosure of Personal Data

We do not disclose your personal data to third parties.

Profiling and Automated Decision-Making

We do not engage in profiling or automated decision-making.

Transfers to Third Countries

We generally use data processors within the EU/EEA or those who store data within the EU/EEA.

In some cases, this may not be possible. In such situations, data processors outside the EU/EEA may be used, provided that they can ensure an adequate level of protection for your personal data.

Data Security

We keep the processing of personal data secure by implementing appropriate technical and organizational measures.

We have carried out risk assessments for our data processing activities and have implemented suitable measures to improve security accordingly.

One of our most important measures is keeping our employees informed about GDPR through ongoing awareness training, GDPR courses, and internal reviews of our data protection procedures.

Rights of Data Subjects

Under the GDPR, you have several rights in relation to our processing of your personal data.

If you wish to exercise your rights, please contact us so we can assist you.

Right of Access

You have the right to access the personal data we process about you, as well as additional information related to the processing.

Right to Rectification

You have the right to have incorrect information about yourself corrected.

Right to Erasure

In certain cases, you have the right to have information about you deleted before our general deletion schedule applies.

Right to Restriction of Processing

In certain circumstances, you have the right to restrict our processing of your personal data. If you do, we may only process your data — except for storage — with your consent, or for the establishment, exercise, or defense of legal claims, or to protect a person or important public interests.

Right to Object

In certain cases, you have the right to object to our otherwise lawful processing of your personal data. You may also object to the processing of your data for direct marketing purposes.

Right to Data Portability

In some cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transferred from one data controller to another.

You can read more about your rights in the Danish Data Protection Agency’s guidance on data subject rights, available at www.datatilsynet.dk.

Withdrawal of Consent

When our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time.

Complaint to the Danish Data Protection Agency

You have the right to file a complaint with the Danish Data Protection Agency (Datatilsynet) if you are dissatisfied with how we process your personal data. You can find their contact information at www.datatilsynet.dk.

We encourage you to familiarize yourself with the GDPR to stay informed about your rights and data protection in general.

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