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| +4.8 stars on Trustpilot ⭐ | 14 days full right of return ↩️ |
| +4.8 stars on Trustpilot ⭐ |

Purchasing conditions for Rogerz ApS

Rogerz ApS
Edvard Thomsens Vej 81, 3-2
2300, Copenhagen, Denmark
TELEPHONE: +4560939999
CVR: 44612453

Payment

Rogerz ApS accepts online payments with Visa/Dankort, Visa, Mastercard, Mobilepay Online.

Payment will only be debited to your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.

Reservation of amount

When using a payment card, debit as well as credit, a reservation is made for the amount traded for. This amount is reserved until the webshop has processed and shipped your order. When the order has been dispatched, the money is withdrawn from the account. The reservation time depends on the product/service.

Debit card authorization

With a debit card, you will be able to see that the money has been reserved on your account and that your available amount will appear here as being less. If you or the webshop subsequently cancel your order, the webshop cannot withdraw the money, but the reservation will still apply for a period. Note that only your bank (or card issuer) will be able to cancel the reservation.

Credit card authorization

The money will only be withdrawn from your account and appear in your overview when the webshop processes and withdraws the payment for your order

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Rogerz ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.

Rogerz ApS's own website also uses encryption with SSL protocol.

Delivery

The delivery time for your order is 1-3 working days.

Rogerz ApS ships goods with the following: GLS - Private

The freight is calculated based on weight.

You will be able to choose between having the package sent "without delivery" or "with delivery".

You will always receive a track and trace number so that you can follow your package from our warehouse to your home.

Right of withdrawal

There is a 14-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

Requests for cancellation must be communicated to us no later than 14 days after delivery and reach us no later than 14 days after we have been informed of your use of the right of cancellation.

To use your right of withdrawal, you must follow the five steps below:

  1. Write an email to kontakt@rogerz.dk, in which attention is drawn to the fact that you wish to make use of your right of withdrawal.

  2. Fill out our RMA form.

  3. Pack your return items securely. Feel free to use the package and packaging that the order came in*. Remember to leave a note with your order number in the checkout.

  4. Buy a GLS return label from us, print it out and attach it to the return package.
    Alternatively, you are also welcome to buy your own package label and send to:

    Attn.: Rogerz ApS
    Address: Odinsvej 29, 4100 Ringsted
    Mail: kontakt@rogerz.dk
    Telephone: 60 93 99 99

    NOTE: If you are buying your own label, please send the package as a direct delivery. If you choose to send as a Shop delivery, we will not receive your return. 

  5. Deliver the parcel to a parcel shop. Remember to get a receipt for submission.

When the package is in our possession it can take up to five working days before it will be handled. When processed, it can take up to five bank days before your refund is retransferred to your account**.

*Any damage caused by the buyer or during shipping to us will result in a reduction in the refund amount.

**Any shipping costs will not be reimbursed for return cases.

Condition of the item upon return

You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Rogerz ApS to assess the condition of the goods.

Right of complaint

There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing.

Complaint regarding errors and defects must be notified to Rogerz ApS within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is waived in the event of incorrect or unusual operation of the product.

Rogerz ApS covers the return costs to a reasonable extent.

When returning, contact the company:

Rogerz ApS
Edvard Thomsens Vej 81, 3-2

TELEPHONE: +4560939999

Complaints are accepted not if these are sent on cash on delivery.

Appeal options

A complaint about a product or service can be submitted to Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg via The complaint portal for Nævnenes Hus. The mediation team will try to resolve the dispute by mediation, and if it is not possible to find a solution, you can bring the complaint before the Consumer Complaints Board.

It is basically a prerequisite for making a complaint that the product or service you want to complain about cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. The amount limits can be changed. You must pay a fee to have the complaint processed.

The EU Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints are submitted here:
http://ec.europa.eu/odr

When submitting a complaint, you must indicate our e-mail address kontakt@rogerz.dk